Singing something off board the plane.
On June 28, 2018 about 20 fans of the national team of Japan could not get the NordWind N4-8227 flight and get from Sheremetyevo airport to Volgograd for the World Cup match, irrespective of the fact that they had proper boarding passes.
Contrary to popular belief, resale or rebooking is not a failure of the reservation system, which is what the air carriers want us to believe. It's no secret that almost all airlines deliberately resell tickets for their flights. This marketing strategy was used for the first time in the 1950s in America. Back in those days, airlines were not very successful in their marketing campaigns and passengers could return their tickets even after the plane took off without paying any fines. To reduce losses caused by returns of tickets, they came up with an overbooking strategy. The essence of the strategy is that the number of tickets sold on the flight shall exceed the number of seats on the plane. The airline counts on the fact that some passengers who bought the air ticket will not show up for the flight, but at the same time the aircraft will be 100% loaded.
However, it is rather strange to expect that the flight to the World Cup host city will not be full!
In case the airline refuses to provide transportation of the passenger, pursuant to Art. 108 of the Air Code of the Russian Federation, the passenger has the right, irrespective of his nationality or citizenship, to file a claim to the airline and demand the termination of the contract of air transportation and a full refund.
Also, in case of overpayment for new tickets, the passenger incurs additional costs (losses) that the airline will be obliged to compensate after filing the complaint. If the airline is ready to offer a different flight at a later time, then the airline is responsible for the delay and is obliged to pay a compensation. The amount of compensation is calculated in accordance with the Montreal Convention (effective in Russia since 2017) in a special way and is expressed in the so-called Special Drawing Rights (SDR), the currency issued by the International Monetary Fund (IMF), and depends on the time of waiting, distance between the point of departure and the destination. CompensAir successfully represents the interests of individuals – passengers who suffered the aforementioned circumstances in matters of claiming compensation.
As for the liability of airlines for overbooking, no law provides responsibility for such violation. Nevertheless, we recommend the passengers to send a complaint to Rosaviatsiya (RosAvia) in order to solve the problem in the nearest future.